Warning: Late repayment can cause serious money problems. For help, visit  moneyadviceservice.org.uk
Warning: Late repayment can cause serious money problems. For help, visit  moneyadviceservice.org.uk


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Complaints Handling Procedure

Please send Quint your details, a description of your complaint and how you think they can resolve it, and any other relevant information. In writing to:

Quint Group Limited

Compliance Manager
Oxford House
Oxford Road
Macclesfield
SK11 8HS

By email: compliance@quint.co.uk

How long will it take?

Your complaint will be acknowledged promptly in writing and Quint will do their best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and they’ll send you their final response no later than 8 weeks from when you first complained. If they cannot complete their investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response. If you’re unhappy with the progress of your complaint or not happy with the final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given them the opportunity to put matters right, so please contact Quint first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of their final response. Their contact details are:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 1239 123
calls to this number cost no more than calls to 01 and 02 numbers

Telephone: 0800 0234 567.
calls to this number are now free on mobile phones and landlines

Email: complaint.info@financial-ombudsman.org.uk
Information regarding the service can be found on the Financial Ombudsman website:
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution Platform

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

Why Choose Lucky Loans?

Welcome to Lucky Loans, we help thousands of people every week find additional finances to guide them through financial difficulties. By using the leading lending platform Monevo, we are able to quickly process your application form and provide you with an instant decision. We pride ourselves on being a transparent company, your loan terms and conditions and full costs will always be displayed to you by your lender before you accept your loan offer. Our service is quick and easy. Receive your instant online decision when you apply.

  • 5 Minute Application Form
  • **15 Minute Cash Transfers
  • Instant Online Decision
  • We Do Not Charge Any Fees
  • Flexible Repayment Terms
  • Personal and Short Term Loans
  • Safe and Secure
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